Step 1. Navigate to the login form by clicking on the Login button or on the content you wish to watch.
Step 2. Click the Forgot Password link below the password field on the login form.
Step 3. Enter your email address and click the Reset button.
Step 4. A new window will pop up. Make sure to leave it open.
Step 5. Check your email. You will receive a password reset token. If you don’t see it in your Inbox, make sure to check your Spam and Trash folders.
Step 6. Copy the Token and paste it in the first field of the window that popped up previously.
Step 7. Enter your new password in the second and third field.
Step 8. Click Set
If you do not receive a password reset token please visit our Support Center.
Watching on your Smart TV will largely depend on the model of your TV.
Certain models will allow streaming without any issues, but others might not, which is why we normally recommend using a computer, laptop, tablet or another device to enjoy your content.
To stream on a Smart TV, you would use your TV’s browser to visit the webpage, log in, and watch the stream just like on your computer or tablet.
As an alternative to your TV’s default browser, you can also try the Puffin TV browser app, which might work in cases where your TV’s default browser does not. Of course, you would need to have a TV that supports the installation of new apps to install Puffin TV.
For Chromecast, this will depend on the content publisher’s player.
If you see the usual Chromecast icon in the video player, then Chromecast is supported. If the icon is not there, Chromecast is likely not supported with that video.
Note that the same goes for AirPlay as well.
You can watch the stream on all devices and browsers (with the exception of Internet Explorer). For the best viewing experience, we recommend using the Chrome browser, and a connection of 5 Mbps or better.
Please be aware that we are not responsible for data connection charges to view the stream on any platform or service. Also, always make sure your devices and browsers are up to date. If you have any issues try these steps.
Credit or debit card can be declined in the following cases:
Alternatively, please try to use a different payment method.
Try these simple yet effective fixes:
If it still doesn't work, possibly your initial order didn't go through. Please place another order. File a refund inquiry below mentioning your receipt number(s). We'll usually proceed with refunds within 72h after receiving your request.
Try the following:
If no mention of any issue, it must be related to your internet connection. If viewing on your phone or mobile device, try turning off your wifi and streaming from your phone's data connection to see if this corrects the issue. Please check it, and be patient